GlobalDirect Refund Policy
At GlobalDirect, we are committed to providing excellent customer service. If you are not completely satisfied with your purchase, please read our refund policy for the steps and guidelines on how we handle returns and refunds.
Returns Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, in the same condition that you received it, and in its original packaging.
The return request must be made within [7] days from the date of delivery.
Certain products, such as [list non-returnable items, e.g., personalized items, opened software, etc.], are non-returnable.
Refund Process
Request a Refund: If you are eligible for a return, please contact us at [[email protected]] with your order number and reason for return.
Return Shipping: You are responsible for the return shipping costs unless the item is damaged, defective, or the wrong product was shipped.
Refund Issuance: Once your return is received and inspected, we will process your refund within [7] business days. Refunds will be credited to the original payment method.
Non-Refundable Items
Sale items or clearance items cannot be refunded unless they are defective.
Gift cards and downloadable software products are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [7] days of receiving your order. We will work with you to resolve the issue, including issuing a refund or sending a replacement, depending on the situation.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired item.
Shipping Fees
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defective or incorrect item.
Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team at:
Email: [[email protected]]
Thank you for choosing GlobalDirect! We value your business and strive to make your experience a positive one.
This refund policy ensures transparency for your customers and helps set clear expectations.